Jeffreys Bay: Potters Place | Theatre-Restaurant | Teater-Restaurant

REGISTRATION  & FEES: R350 pp;

• A  bill of rights for consumers
• South African consumers are the most protected consumers in the world.
• Businesses that don’t comply may find themselves dealing with cancelled contracts, compulsory refunds, contractual damages or even criminal penalties.
• By default, you give the consumer various warranties and indemnities.
• Serious implications for property leases
• consumers have the right to cancel a reservation or pre-booking for any goods or services and to cancel any order for any goods or services.
• Consumers may cancel a fixed-term agreement (of any term) at any time
• A consumer is entitled to return unsafe or defective goods for a period of six months without penalty and at the supplier’s risk and expense.
• The recipient of unsolicited goods or services is not obliged to pay for such goods or services.
• A Transaction resulting  from direct marketing may cancelled without reason or penalty.
• consumers have the right to cancel a reservation or pre-booking for any goods or services and to cancel any order for any goods or services.
• All agreements with consumers must be in plain and understandable language.
• The Act alters the common law to be more favourable to consumers.  By default, you give the
• The court may order you to change your contracts, terms of business, terms of sale and other consumer related terms.
• You will have a choice between the supplier repairing or replacing these, or refunding you in full.
• If the product fails again within the next three months, the supplier is once again obliged to replace it or refund you.
• You have five business days to change your mind
• Automatic contract renewals are not allowed.
• No more Voetstoots.
• No more over selling & over booking

PRESENTER : Niek Grobler
Advocate of the High Court of South Africa
Alternate Chairperson : Free State Consumer Affairs Court
Emeritus Professor : Law of Contract, University of the Free State

CONTENTS

• Session of approximately 3 hours with handout.
• A down to earth explanation of the Law of Contract, the Consumer Protection Act and legal practice illustrated with examples from our daily experiences.
• The outline, purpose and legal framework of the Consumer Protection Act and the Regulations.
• The relevant judicial process from complaint to consumer court.
• Discussion of concepts and definitions from the Act [ Transaction, Consumer, Supplier, Supply Chain, Goods, Services, disclaimers and other customary contractual clauses]
• Statutory Consumer rights and supplier obligations.
• The liabilities of service providers and suppliers of goods [strict liability, joint and several liability & vicarious liability].
• Future formulation of clauses in contracts and invoices in view of  legality, equality, reasonableness, justice and simplicity of language.

WHO SHOULD ATTEND ?

• All persons and small business owners [companies, close corporations, trusts and partnerships] who supply goods or deliver any kind of service, including professionals, manufactures and importers of goods.
• All consumers of goods and services.